FAQs

Our game has been designed for the greatest number and has no physical or scary aspect, so you will be able to perform all tasks of the game proposed without fear or risk.

Some of our rooms can accommodate people in wheelchairs. Please do not hesitate to contact us directly to confirm your arrival and to advise on the most suitable scenario.

You are not stuck inside the room. First of all, an emergency button is available near the entrances. In addition, a game master is present during the game and can intervene in the event of problems.

Under 8 years old: strict ban. Between 8 and 12 years old: not recommended.
From 12 years old: permitted with at least one adult in the team.

WHY? The complexity of some puzzles requires the majority presence of older people as well as the legal risk. From 15 years old, players can therefore come without adults to fully enjoy the experience of playing our Escape Game in Bordeaux.

All games can be played in both french and english. Our gamemasters are fluent in both languages as well. 

For beginners, we recommend Escape the Fort. For more experienced players, we recommend the Submarine or the Treasure of the Captain. 

No refund possible, you can always find a replacement.

The game is followed by the cameras arranged in game rooms. They do not record anything but allow us to follow you during your game!

The e-mail may arrive in a few minutes. Remember to check your spam folder. If you think your e-mail address is incorrect, contact us directly

We serve non-alcoholic drinks to all after the game. For catering and cocktail options, reach out to us to organise a private event within our venue, 

We have two game themes accessible to people with reduced mobility:
– Murder at the port of the moon

– Jack the Ripper
Contact us before your arrival.

Absolutely because you can leave the game at any time. Remember that a Game Master monitors you during the game.

You can only play at 6 players in the Treasure of the Captain while the maximum is 5 players per room in Escape the Fort and the Submarine. 

For reasons of safety and comfort we are required to respect this rule. In this case, book identical rooms and compete against each other!

Not valid for the Treasure of the Captain because there is only one room, you just have to start by booking the first room. Once your details are filled in, you will be able to add more rooms to your cart before making the payment.

Our rooms are private! We will never fill your room with strangers.

You can book and pay for 2 people/room and then end up with 5 people/room. You, or your friends, will pay the difference on site.

Yes, that’s possible. Insofar as any booking requires a payment in advance, you have to come to our premises to make the booking on site, before the session date.

You can change your booking up to 5 days minimum in advance: we can move your booking or add additional players (they can pay on site, subject to the spaces available).

Detectives missing the call or groups not showing up will

not be reimbursed.